Last Updated: 25th Nov.2025
Arkeza and its related entities (“Arkeza”, “we”, “our”, or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access our website, mobile application, or any service that links to this Policy (collectively, “Services”).
By using the Services, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use of the Services.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
- Email address (required for account creation)
- Username or profile name
- Content submitted during missions or participation activities
- Feedback, surveys, and support inquiries
We do not request phone numbers or sensitive identity documents.
b. Information Collected Automatically
- Device information (model, OS version, device identifier)
- IP address and approximate location (country level).
- App usage data, interactions, and behavioral analytics.
- Log files, crash reports, and performance diagnostics.
- Website cookies and similar tracking technologies.
c. Social Login Information
If you sign in using Google or Apple, we may receive:
- Name (if provided)
- Email address
- Unique login identifier
No password or sensitive authentication data is collected.
d. Referral Information
- Referral codes
- Invite relationships
- Engagement data linked to referrals
e. Information We Do Not Collect
Arkeza does not collect:
- Blockchain transactions
- Wallet private keys or seed phrases
- Biometric data
- Government identity documents
- KYC information
2. How We Use Information
Arkeza uses collected information to:
- Provide, operate, and maintain the Services
- Deliver missions, XP features, and participation tools
- Improve app functionality and develop new features
- Monitor usage, diagnose issues, and enhance performance
- Communicate updates, notices, and support responses
- Detect, prevent, and respond to fraud or misuse
- Comply with legal and regulatory obligations
We do not sell personal information.
3. Legal Basis for Processing (EU and UK)
Where required, Arkeza processes personal data under the following legal bases:
- Performance of a service contract
- Legitimate interests, including improvement, analytics, and security
- Consent, where legally required
- Compliance with legal obligations
4. How We Share Information
Arkeza shares information only under the circumstances described below.
a. Service Providers
We work with trusted third parties for:
- Cloud hosting
- Analytics and crash reporting
- Email and notification delivery
- Customer support
- Security and monitoring
These partners access only what is necessary to perform their functions.
b. Legal Requirements
We may disclose information if required to:
- Comply with laws or regulations
- Respond to lawful requests from public authorities
- Protect the rights, safety, or integrity of Arkeza and its users
c. Business Transfers
If Arkeza undergoes a merger, acquisition, restructuring, or asset transfer, personal information may be included as part of that process.
d. Aggregated or De Identified Data
We may use or share aggregated data that cannot reasonably identify any individual.
5. International Transfers
Information may be transferred to and stored on servers located outside your home country. Where required, appropriate safeguards will be used to protect such transfers.
6. Data Security
Arkeza uses administrative, technical, and physical measures to protect personal information, including:
- Encrypted communication
- Access controls
- Monitoring and threat detection
- Secure cloud infrastructure
Despite these measures, no system is completely secure. Users should secure their accounts and devices.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services
- Meet legal obligations
- Maintain security
- Resolve disputes
When information is no longer needed, it will be deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction or deletion
- Restrict or object to certain processing
- Withdraw consent where applicable
- Request a portable copy of your data
To exercise these rights, contact [email protected].
We may need to verify your identity.
9. Children’s Privacy
Arkeza does not knowingly collect data from individuals under the minimum legal age of digital consent. If such data is identified, it will be deleted.
10. Third Party Links
The Services may contain links to external websites or applications. Arkeza is not responsible for the privacy practices of those third parties.
11. Changes to This Policy
Arkeza may update this Privacy Policy from time to time. Changes will be posted with an updated revision date. Continued use of the Services indicates acceptance of the updated policy.
Contact Us
For questions or requests regarding this Policy, contact:
[email protected]